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Showing posts with the label Call Centre

Call Center experience. Not so good.

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Call center is an in demand job in the Philippines. It is hard at first but you will get used to it the next day. That fast! Who will not be able to learn that fast when you will make a hundred or more calls a day right? You'll do good. I have been there only for a month but it gave me the experience of a lifetime. HEAVY! I met people who are nice,  funny and friendly along the way. I met great trainers, team leaders and supervisors who are always there to check what is happening and sometimes the only motivation I have to continue calling. My friends would know why. Hahaha My company is somehow great in a sense that we do not do hard selling. Only 3 rebuttals and if the client doesn’t agree with that, we will hang up and dispose the call. Hard to explain but yeah that is how it goes. Sometimes I do not stick with 3 though. Sorry. I am an outbound caller therefore I got to have something that will make the client stay on the line without them thinking that I am gonn...

How important is a “thank you”?

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I cannot stress enough its importance, that is how important it is for me. I had this experience when I was still in the Call Center and it really drove me crazy for a second. I did someone a favor (closed the deal for him) and he did not even bother to say “thank you” voluntarily? Ha! I was waiting for it and initiated that he should say “thank you” and yeah he said “thanks”. A lame kind of “thanks” but anyways, it happened. Forgiven not forgotten. It is just that we should not let someone do something good for us and make them feel like it is a wasted effort or that we do not appreciate a single fvck they are giving. We should be more civilized in that manner. Give it a try. It does not hurt much. Is it not good to have someone help us or cheer us up and then thank them for that? I guess they would be happy too. There is no greater feeling than the feeling of being appreciated. You know that. Or at least second best. Or third. I do not care actually but you get the point...